Operations Manager

Millow is looking for an experienced Background Verification Operations Manager who has a proven record in managing bgv operations end-to-end.

About us

Millow is one of the fastest-growing background screening and due diligence agencies in India. We leverage technology and deep background screening expertise to keep our clients safe by averting the incidence of fraud. We are highly valued by our current and former team members and are merit-based employers. Millow appreciates new ideas and welcomes them from team members irrespective of their rank.


  • Team Management
  • Work closely with Team Leaders and support functions to ensure timely completion of tasks and delivery of KPIs
  • Set priorities for leaders to meet daily deadlines; help develop plans to meet short and long-term objectives; conduct coaching and development for leaders
  • Motivate and inspire team members towards better engagement, overachieving on targets
  • Stay up to date with clients and business requirements; deliver clear and consistent instructions to the teams. Addresses employee queries, and issues, and responds to staff’s feedback.

  • Responsible for delivery of SLA’s, KPI’s, quality and compliance metrics.
  • Set SMART (specific, measurable, ambitious, realistic & time-bound) goals
  • Monitor team performance with regular reports, on operational efficiency
  • Conduct analyses on operational innovations and present them to leaders
  • Represent Millow on client calls, be a good listener and overdeliver on solving problems
  • Create an ecosystem of complete operational transparency for upper management

Governance & Reporting
  • Maintain and publish reports on business and client requirements
  • Prepare weekly, monthly and quarterly reviews and present them
  • Proactively identify and resolve day-to-day technical and operational issues


  • Graduate in any stream

  • Experience

  • 3+ years in the BGV industry is a must
  • 2+ years of experience in managing a team of leaders in operations
  • Must have the experience to manage end-to-end operational service delivery
  • Thorough knowledge on all aspects of bgv including Ops, MIS/tracker, client services etc.
  • Job: Full Time

    Location: Work from Home (wfh)

    Salary: Competitive based on experience