Cancellation/Refund Policy


1. Payment Terms

a. The fee and charges are non-refundable.
b. The fees are to be paid online through the facility made on the Website. Third parties support and services are required to process online fee payment. Millow is not responsible for any loss or damage caused to user during this process as these third parties are beyond the control of Millow.
c. All fees are exclusive of taxes. GST of 18.00% is levied on every purchase.
d. Millow reserves the right to modify the fee structure, either by notice on the Website or through email to the authorized User, which shall be considered as valid and agreed communication.

2. TAT

Millow normally requires (14-21) working days to obtain the information. This excludes weekends and holidays. However, some delays may occur which can be beyond our control. Reasons for such delays are:

a. Incomplete / inadequate information (Insufficient information) is provided or if any document is missing, you’ll be contacted via mail / call or account update to ask for required information / document.
b. Delays in Response–Universities /Schools/ Educational Institutes or employers that are closed for the summer/ election holidays etc.

3. Insufficiency

In case required information /document is not facilitated in 15 days from the date of report we will process the case with the given information and will be authorized to close the case as “Unable To Verify” which will be reflected in the report.

If you have any concerns on progress of your order, contact Millow via "Contact us" / Email or Call and we will be happy to assist you.

4. Sharing

The final report stays in the Millow database for your future use. Also, for your convenience:

1. Your report will be available online on your account which can be accessed using respective credentials.
2. If you have SELF VERIFIED yourself Millow will allow you to SHARE, the report with anyone on future using “SHARE OPTION” on respective Millow account.
3. Your information & your records will become a portable asset for you which you can access as per your convenience using respective credentials.

5. TAT

Millow normally requires (14-21) working days to obtain the information. This excludes weekends and holidays. However, some delays may occur which can be beyond our control. Reasons for such delays are:

a. Incomplete / inadequate information (Insufficient information) is provided or if any document is missing, you’ll be contacted via mail / call or account update to ask for required information / document.
b. Delays in Response–Universities /Schools/ Educational Institutes or employers that are closed for the summer/ election holidays etc.

6. Insufficiency

In case required information /document is not facilitated in 15 days from the date of report we will process the case with the given information and will be authorized to close the case as “Unable To Verify” which will be reflected in the report.

If you have any concerns on progress of your order, contact Millow via "Contact us" / Email or Call and we will be happy to assist you.